Frequently Asked Questions

how does the furniture ordering process work?

Once you have received a quotation from your dealer and are ready to place an order, they will send you an order form for your approval. Upon acceptance, fax the signed order form back to your dealer. They will then place the order and send you an acknowledgement. Usually, each dealer will require a 50% deposit at the time the order is placed, and the balance when the order is ready to ship. They'll provide you with an estimated shipping date within two to three weeks and then keep you posted by phone and email as your order is processed and prepared for shipment. 

what happens when a furniture shipment arrives damaged?

When the furniture is delivered, you will be given ample time to inspect the furniture for damage. If there is any damage, note it on the bill of lading before signing off. Generally, if the damage is minor, your dealer will send an experienced furniture restoration service to your home. For major problems, you can refuse delivery of the shipment and  contact the dealer so that they can and arrange to get the item repaired or replaced.

does the furniture have a warranty?

All furniture is new and carries the manufacturer's original warranty. In most cases, this warranty is for one year.

why are accessories handled differently than furniture?

The process for ordering furniture differs from that for accessories because furniture typically takes a month or more to ship and requires coordination with nationwide trucking services. Further, many furniture orders involve customizations that must be coordinated with the factory. On the other hand, accessories are smaller, lighter and frequently ship from factory stock.

what about sales tax?

 Each dealer will have its own sales tax policy. Generally, the dealer is required to collect sales tax for purchases delivered to clients in their respective state.